Upgrade to ChromeUpgrade to FirefoxUpgrade to Internet ExplorerUpgrade to Safari

Front Office Assistant

Location: Rhondda Cynon Taf

Job Number: C1135

Salary: £21,000 - £23,000 pro rata

  • Front Office Assistant
  • Employer: Llechwen Hall Hotel
  • Hours: Full Time 
  • Salary £21,000 – £23,000 (depending on experience)
  • Employment status: Permanent

Deadline 19 August but may close early if application numbers are high. 

Position Reports To the Front Office Manager 

Summary of Job Purpose

To welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression.

Key Responsibilities and Accountabilities

  • Greet hotel guests; answer any questions or concerns
  • Provide an outstanding guest experience
  • Maintain an orderly front desk
  • Operate computer programs and multi-line phone systems
  • Maintain guest records and book reservations
  • Complete basic cashier and bookkeeping responsibilities
  • Contact necessary staff to solve problems when challenges arise, ensuring guest comfort
  • Register & process guests and their assigned rooms.
  • Communicating with hotel staff on the status of guest rooms.
  • Promote hotel services.

Key Requirements for the Role

  • Degree level or higher in relevant subject
  • Excellent organisational skills.
  • The ability to work on more than one task at a time.
  • Strong communication and customer service skills.
  • Ability to manage difficult or emotional customers, respond quickly to their needs and meet commitments.
  • Problem-solving skills and the ability to deal with the unexpected.
  • Excellent attention to detail.
  • The ability to work under pressure and meet deadlines.
  • Excellent administration skills, working to a high level of detail, spelling and grammar.
  • Computer skills including word, excel, outlook and Hotel computer systems.
  • The ability to work as part of a team and also on your own initiative.
  • Enthusiasm, motivation and an outgoing, approachable personality.
  • A confident and determined manner.
  • Ability to follow instruction, respond to direction and take responsibility for own actions.
  • Flexible with working hours.
  • Be smartly presented at all times and have the ability to act with professionalism at all times.

This Job Description is intended as a guide to the main responsibilities of the post and not as an exhaustive list of duties and tasks. The post holder may be required to undertake other duties appropriate to his/her role, which are not listed above, at the direction of his/her Manager. The job description may be amended from time to time after consultation with the post holder.

 

 

 

Apply Now

    Apply for this job

    YesNo
    YesNo
    IndeedGoogleUniversityWord of MouthEmailMedia (print/online)LinkedinOther social mediaOther

    Cardiff Capital Region Graduate Scheme is a service provided and owned by Cardiff Council with the aim of providing you with employment, qualification and networking opportunities. Any Personal Information you provide will be processed by Cardiff Council in line with the Data Protection Act 2018 for this purpose.

    In order for us to provide our services to you, we rely on your consent to process your personal data. Please indicate which processing you agree and consent to.


    For my Personal data to be processed in relation to the role I have applied for, including being contacted, attending assessment centres, interviews, shared with relevant third parties and progression monitoring.To be contacted in relation to roles I haven’t applied for, but have been matched to by the CCR Graduate Scheme.For my Personal Data to be Shared with prospective employers and Third Parties relating to roles I haven’t applied for but have been matched to by the CCR Graduate Scheme.

    Consent can be withdrawn at any stage of the process by emailing dataprotection@cardiff.gov.uk. For further information about how your Personal Information is processed, please view our Privacy Notice by clicking here, alternatively call 029 2087 2087.

    CCR Chevron

    Latest jobsView all jobs